Pues eso, parece que Specialized ha ampliado la garantia de los amortiguadores AFR y horquilla Future Shock que monta la Epic, Enduro SL y Stumpjumper a 5 años para el comprador original. Esto ha sido gracias a un ingles plasta (LIPSS64) que empezo a dar por c... a Specialized y a escribirle cartas al presidente quejandose y pidiendoles una solucion. Tres hurras por el plasta !!! http://forums.mtbr.com/showthread.php?t=370741 Esto ha salido en USA, pero se supone que es valido en todo el mundo mundial, España incluida. El unico pero es que durante esos cinco años hay que hacerle el mantenimiento periodico en Specialized, y ya sabemos lo que eso significa: un paston y tres meses sin bici. Es que el que no corre, vuela... Future Shock and AFR Shock Performance Guarantee February 25, 2008 Dear Specialized Dealer, The FutureShock Performance Guarantee (FSPG) is quite simple – Specialized will stand behind the materials and workmanship of any Specialized branded fork or rear shock for a full five years. We are launching this industry-leading program because at Specialized we hold ourselves to extremely high standards. Our bikes and equipment must stand up to the use of riders who tax the limits. We are dedicated to exceeding rider expectations in both quality and performance. If the original purchaser is not completely satisfied with the material or workmanship of a FutureShock suspension fork or AFR Shock, Specialized will repair or replace it at Specialized's option for a period of five years from the original purchase date. As a Specialized dealer you now have the confidence of ensuring your customers' complete satisfaction with the quality and workmanship of Specialized suspension. We've got your back. WHO · Every original purchaser of any FutureShock suspension fork or AFR Shock rear shock. WHAT · If, within five years of the purchase date, any original purchaser is not completely satisfied with the material or workmanship of their FutureShock or AFR Shock, Specialized will repair or replace it (at Specialized's option). This FSPG excludes damage due to a crash or abuse, and ordinary wear and tear from use.* HOW · Affected customers need only bring their bike to an authorized Specialized retailer. · Specialized will either repair or replace the suspension component, and credit the dealer for any required labor charges. · If the problem or concern stems from a lack of service, a crash or abuse, or if the concern is found to be a result of normal use, any service performed will the responsibility of the consumer. WHEN · The FSPG is in effect now. * Routine service, as outlined by Specialized on the tech/warranty section of the Specialized B2B site at http://ibd.specialized.com/bb/SBCBBW...roductTechInfo must be completed by a qualified dealer or Specialized service center. If proof of said maintenance is not completed, the FSPG is invalid. This service is a profitable revenue stream for dealers. The cost to the customer for this maintenance depends on the nature of the service and who performs it. Best Regards, Mike Sinyard Founder and President Specialized Bicycle Components
